Clik here to view.
Cooperative contracts made easy
Highlights: This article discusses the following topics regarding cooperative contracts: Primary purposes of the agreements Entities able to procure goods under cooperative contracts or agreements...
View ArticleClik here to view.
How government agencies can overcome procurement challenges to benefit from...
Highlights This article discusses the following procurement strategies for governments to optimize the use of COVID relief and infrastructure bill funding: Formalized training and certification...
View ArticleClik here to view.
Making the case for robust communications at the local agency level
Highlights The following key points are discussed in this article about digital communications systems for government agencies: The importance of modernized digital communications to execute a...
View ArticleClik here to view.
6 communications best practices for citizen engagement
Highlights The following key points on best practices for citizen engagement are discussed in this article: Encourage, value, and use input from citizens Eliminate barriers, such as language and...
View ArticleClik here to view.
Top 5 citizen communication challenges for government agencies
Highlights The following key citizen communication challenges are addressed in this article: The digital innovation gap between government entities and the private sector A lack of cross-platform...
View ArticleClik here to view.
4 requirements to modernize your government contact center
At a glance This article discusses the following key points to help you build a more modernized government contact center: Innovate with modern, cloud-based digital communications systems Centralize...
View ArticleClik here to view.
This rural Virginia county government went from spotty phone service to...
Highlights: Enabling telework: Surry County’s government employees can now reliably call, message, text, video chat, and fax from anywhere, using any device. Improving service: With flexible,...
View ArticleClik here to view.
Use it or lose it: 11 ways to spend that year-end budget
The end of the year comes up fast, and if you’re looking for wise ways to spend that “use-it-or-lose-it” municipal budget before it expires, you’ve come to the right place. Government leaders sometimes...
View ArticleClik here to view.
Modernizing the overlooked backbone of government CX
Two years ago, the federal government introduced the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government and a series of related actions that...
View ArticleClik here to view.
Strengthening community ties: The impact of voice on government services and...
Resilient voice is not just important, it’s critical to serving the government mission on the federal, state and local levels. From serving those on the wrong side of the digital divide to saving those...
View Article
